Hosted Phone User Guides

Download the Call Recording User Guide (PDF).

Star Codes Used in UCaaS Services

• #8 . Automatic Callback Deactivation
• *50 . Push to Talk
• *72 . Call Forwarding Always Activation
• *73 . Call Forwarding Always Deactivation Call
• *90 . Forwarding Busy Activation
• *91 . Call Forwarding Busy Deactivation
• *92 . Call Forwarding No Answer Activation
• *93 . Call Forwarding No Answer Deactivation
• *67 . Calling Line ID Delivery Blocking per Call
• *65 . Calling Line ID Delivery per Call
• *68 . Call Park
• *88 . Call Park Retrieve
• *98 . Call Pickup
• *69 . Call Return
• *70 . Cancel Call Waiting
• *99 . Clear Voice Message Waiting Indicator
• *97 . Directed Call Pickup
• *33 . Directed Call Pickup with Barge-in
• *55 . Direct Voice Mail Transfer
• *78 . Do Not Disturb Activation
• *79 . Do Not Disturb Deactivation
• *22 . Flash Call Hold
• *66 . Last Number Redial
• *75 . Speed Dial 100 (Configure)
• *nn . Speed Dial 100 (Use)
• *74 . Speed Dial 8
• *47 . Sustained Authorization Code Activation (calls unlocking)
• *37 . Sustained Authorization Code Deactivation (calls locking)
• #51 . Hunt Group Busy Activation
• #52 . Hunt Group Busy Deactivation
• #53 . Hunt Group Busy Interrogation

Setting Up & Using Voicemail from Your Device

First Time Setup

Dial the voice portal number/extension, or the message key on the handset, then:

1. If requested, enter your phone extension.
2. Listen to the voice prompts
3. Enter a new passcode at the prompt.
4. Re-enter your passcode at the prompt.
5. Record your name at the prompt.
6. Press #.

Your VM is now initialized.

After Initial Set-Up

From Your Phone:

1. Press the “Messages” key
2. Input your password

From another IP Phone in your organization:

1. Press the “Messages” key
2. Press “*”
3. Input your extension
4. Input your password

From a Phone outside your organization to the voice portal:

1. Dial the Voice Portal number
2. Input your extension
3. Input your password

From a Phone outside your organization to your extension:

1. Dial your phone number
2. Press “*”
3. Input your extension
4. Input your password

Sample “No Answer” greeting:

• This is Mary Smith and you’ve reached my voicemail on Monday March 16.
• To leave me a message, press pound or wait for the tone.
• To reach our operator, press 0.
• Thank you for calling.

Sample “Busy” greeting:

• This is Mary Smith and you’ve reached my voicemail because I’m on my phone.
• To leave me a message, press pound or wait for the tone.
• To reach our operator, press 0.
• Thank you for calling.

Sample “Extended Away” greeting:

• This is Mary Smith and you’ve reached my voicemail because I’m away from the office during the week of August 3 through 7.
• To leave me a message, press pound or wait for the tone.
• To reach our operator, press 0.
• I will answer voice messages on August 10 upon my return to the office.
• Thank you for calling.

Voice Portal Main Menu

• 1 Access Voice Messaging*
• 2 Change CommPilot Express Profile*
• 3 Record Greetings*
• 4 Change Call Forwarding Options*
• 5 Record Announcements
• 6 Make Calls*
• 7 Access Flexible Seating/Hoteling*
• 8 Change Passcode
• 9 Exit
• # Repeat menu

*These options are provided only if their services have been assigned to you.

Voice Messaging:

• 1 Access Play Messages menu
• 2 Access Change Busy Greeting menu
• 3 Access Change No Answer Greeting menu
• 4 Access Change Extended Away Greeting menu
• 5 Access Compose Message menu
• 7 Access Delete All Messages menu
• Passcode (optional)
• Personalized Name (optional)
• 8 Access Message Deposit menu*
• * Return to previous menu
• # Repeat menu

Change Busy Greeting Menu:

• 1 Record new Busy Greeting
• 2 Listen to current Busy Greeting
• 3 Revert to system default Busy Greeting
• * Return to Voice Messaging Main
• Menu
• # Repeat menu

Change No Answer Greeting Menu:

• 1 Record new No Answer Greeting
• 2 Listen to current No Answer Greeting
• 3 Revert to system default No Answer Greeting
• * Return to previous menu
• # Repeat menu

Change Extended Away Greeting Menu:

• 1 Activate Extended Away Greeting
• 2 Deactivate Extended Away Greeting
• 3 Record new Extended Away Greeting
• 4 Listen to current Extended Away Greeting
• * Return to previous menu
• # Repeat menu

Phone Features Guide for SIP-T46U

The Yealink® SIP-T46U is a 10-line, Gigabit phone packed with many advanced features that will enhance your day-to-day business activities and make your life easier. This guide is designed to help you use some of the most popular features with your new Yealink® SIP-T46U phone.

Soft Keys

The soft keys located underneath the phone screen perform the functions that appear directly above them on the display. Their functions are context sensitive, which means the function of the soft keys change depending upon your current activity. For example, when conferencing, the soft keys display functions related to conferencing.

Line Keys

With the SIP-T46U, you can access up to 10 physical keys and up to 27 total virtual keys. The line keys, located to the left and right of the phone screen, indicate the status of your lines and associated activity. The icon informs you when a line is idle, ringing, in use or on hold. If you have more than 10 shared lines or BLFs assigned, the bottom right line key becomes a page selector allowing you to page through the additional key assignments.

Navigation Keys

The Navigation keys allow you to scroll through the options and lists on the display keys by pressing left, right, up or down. To select an item, press the OK button in the center of the navigation keys.

Answer a Call

To answer a call, simply pick up the handset or press the Answer soft key, Speakerphone key or Headset key.

Place a Call

To place a call, simply pick up the handset or press the Speakerphone key or Headset key, then dial the number. Calls can be placed by choosing a number from History or the Directory.

Other Features

Set up Voicemail

• Either press the Messages key or Initiate a call.
• If calling, dial *62 or your extension.
• At the prompt, enter in a unique passcode, then press #.
• Re-enter your passcode, then press #.
• Follow instructions to record your name.
• Follow prompts to:
  • * Access voice mailbox
  • * Access greetings menu
  • * Change passcode
  • * Exit voice portal

Retrieve Voicemail Messages

A blinking red “message waiting” indicator light notifies you when you have a new voicemail message.

• To check your voicemail, press the Messages key.
• To use Visual Voicemail, press Enter and do the following:
  • Use the Up/Down arrow keys to select a message, then press the Play softkey
  • Press Delete to delete the message.
  • Press Option to view details or place a call back.
• To call voicemail, press Connect and do the following:
  • Enter your voicemail passcode if prompted, then press #. (If you forgot your passcode, please contact your system administrator.)
  • Follow the audio prompts.
  • Voicemail can also be reached by calling *62 or calling your extension.

Hold & Resume a Call

• To hold, press the Hold soft key or Hold hard key.
• To resume, press the Resume soft key press the Hold hard key again.

Access Call Lists

• Call History can be accessed pressing the Up navigation key or pressing the History soft key.
• Use the left and right navigation keys to view All Calls, Placed Calls, Missed Calls or Received Calls.
• To dial a number, scroll to the desired number, then press the Call soft key or the Select button.

Do Not Disturb

• To enable Do Not Disturb, press the DND soft key.
• To disable, press the DND soft key again.

Make a 3-way Call

After the first call is connected:

• Press the Conference soft key. The active call will be placed on hold.
• Dial the new party.
• When the call connects, press the Conference soft key again to join the calls.

Transfer a Call

After the first call is connected:

• Press the Transfer hard key or soft key. (The active call will be placed on hold.)
• To transfer the call unannounced, enter the number and press the B Transfer soft key.
• To speak to the transfer-to party first, Dial the number or extension and press Call. When the party answers, announce the transfer. Then press Transfer again to complete or hang up. If a Blind transfer, the call will transfer automatically.

To transfer directly to voicemail.

• During the transfer process, Dial *55 instead of the extension
• Dial the extension, followed by #.
• A confirmation will announce the transfer is complete.

Call Forwarding

• Press the Menu soft key.
• Navigate to Features and press OK or the Enter softkey
• Select Call Control and press OK or the Enter softkey
• Use the up/down navigation keys to scroll to Call Forward and press OK or the Enter softkey
• Choose from Always Forward, Busy Forward or No Answer Forward and press OK or the Enter softkey.
• Use the left/right navigation keys to turn an option on/off.
• Scroll down to each field and enter information, such as Forward to number.
• Press the Save softkey to enable the forwarding option.
• To disable, follow the same steps and use the left/right navigation keys to toggle the call forward option off, then press the Save softkey to change your forwarding setting.

Shortcuts:

Pick up handset and dial:

• *72 = Call Forwarding Always
• *90 = Call Forwarding Busy
• *92 = Call Forwarding No Answer

Enter destination number, then press #.

To deactivate, dial:

• *73 = Call Forwarding Always
• *91 = Call Forwarding Busy
• *93 = Call Forwarding No Answer

Feature Codes

• *72 Call Forwarding Always Activation
• *73 Call Forwarding Always Deactivation
• *90 Call Forwarding Busy Activation
• *91 Call Forwarding Busy Deactivation
• *92 Call Forwarding No Answer Activation
• *93 Call Forwarding No Answer
• Deactivation *44 Call Recording (if enabled)
• *67 Calling Line ID Delivery Blocking per
• Call *65 Calling Line ID Delivery per Call
• *68 Call Park
• *88 Call Park Retrieve
• *98 Call Pickup
• *11 Call Retrieve
• *69 Call Return
• *70 Cancel Call Waiting
• *99 Clear Voice Message Waiting Indicator
• *55 Direct Voicemail Transfer
• *78 Do Not Disturb Activation
• *79 Do Not Disturb Deactivation
• *62 Voice Portal Access
• *66 Last Number Redial

Note: Some of these codes may not be available to all users. See your group admin to add features.

Soft Keys

The soft keys located underneath the phone screen perform the functions that appear directly above them on the display. Their functions are context sensitive, which means the function of the soft keys change depending upon your current activity. For example, if you are conferencing, the soft keys display functions related to the conference function.

Line Key

With the VVX 400 series, you have the ability to access up to 11 lines. The line keys, located to the left and right of the phone screen, indicate the status of your lines and associated activity. The backlighting informs you when a line is idle, ringing, in use, on hold or disconnected altogether.

Navigation Keys

The Navigation keys allow you to scroll through the options and lists on the display keys by pressing left, right, up or down. To select an item, press the Select button (the button in the center of the navigation keys).

Answer a Call

To answer a call, simply pick up the handset or press the Answer soft key, Speakerphone key or Headset key.

Place a Call

To place a call, simply pick up the handset or press the Call soft key, Speakerphone key or Headset key. Then dial the number.

Set up Voicemail

1. Initiate a call.
2. Dial *62 or your extension.
3. At the prompt, enter in a unique passcode, then press #.
4. Re-enter your passcode, then press #.
5. Follow instructions to record your name.
6. Follow prompts to:
7. Access voicemail box
8. Access greetings menu
9. Change call forwarding options
10. Make a call
11. Change pass code
12. Exit voice portal

Retrieve Voicemail Messages

A blinking red “message waiting” indicator light notifies you when you have a new voicemail message. To check your voicemail, initiate a call and dial *62 or your extension. Enter your voicemail pass code, then press #. (If you forgot your pass code, please contact your system administrator.) Follow the audio prompts.

Hold & Resume a Call

To hold, press the Hold soft key. To resume, press the Resume soft key.

Access Call Lists

• Call History can be accessed using the Navigation keys.
• To see recently received calls, press the left arrow key.
• To see recently placed calls, press the right arrow key.
• To see missed calls, press the down arrow key.
• To dial a number, scroll to the desired number, then press the Dial soft key or the Select button.

Do Not Disturb

To enable Do Not Disturb, press the DND soft key. To disable, press the DND soft key again. This key is often found behind the Next key on the soft key panel.

Make a 3-way Call

After first call is connected:

1. Press the More soft key, then the Confrnc soft key. The active call will be placed on hold.
2. Dial new party.
3. When call connects, press the Confrnc soft key again to join the calls.

Transfer a Call

After first call is connected:

1. Press the More soft key, then the Transfer soft key. (The active call will be placed on hold.)
2. To transfer the call unannounced, press and hold the Transfer soft key, then select the Blind option.

Dial the Number or Extension

When the party answers, announce transfer. Then press Transfer again to complete. If a Blind transfer, the call will transfer automatically.

To Transfer the Call Directly to Another User’s Voicemail

1. Dial *55.
2. Dial the extension, followed by #.
3. A confirmation will announce the transfer is complete.

Function Keys

Function keys rest on the left side of the numeric keypad. The button, from top to bottom, work the same as the soft keys for Transfer, Voicemail, and Hold/Resume. The the correct context, the hard key is functionally identical to the soft key action.

Call Forwarding

Press the Home key. Press the right arrow on the Navigation key until the Forward icon is selected. Press Select button. Use up and down arrows on the Navigation keys to select your option.

• 1. Call Forwarding Always
• 2. Call Forwarding No Answer
• 3. Call Forwarding Busy

Enter destination number and press Enable soft key. To disable, follow same steps and press Disable soft key.

Shortcuts:

Pick up handset and dial:

• *72 = Call Forwarding Always
• *90 = Call Forwarding Busy
• *92 = Call Forwarding No Answer

Enter destination number, then press #.

To deactivate, dial:

• *73 = Call Forwarding Always
• *91 = Call Forwarding Busy
• *93 = Call Forwarding No Answer

Feature Codes

• *72 Call Forwarding Always Activation
• *73 Call Forwarding Always Deactivation
• *90 Call Forwarding Busy Activation
• *91 Call Forwarding Busy Deactivation
• *92 Call Forwarding No Answer Activation
• *93 Call Forwarding No Answer Deactivation
• *44 Call Recording (if enabled)
• *67 Calling Line ID Delivery Blocking per Call
• *65 Calling Line ID Delivery per Call
• *68 Call Park
• *88 Call Park Retrieve
• *98 Call Pickup
• *11 Call Retrieve
• *69 Call Return
• *70 Cancel Call Waiting
• *99 Clear Voice Message Waiting Indicator
• *55 Direct Voicemail Transfer
• *78 Do Not Disturb Activation
• *79 Do Not Disturb Deactivation
• *62 Voice Portal Access
• *66 Last Number Redial

Phone Features Guide for VVX450

The Poly VVX 450 is packed with many advanced features that will enhance your day-to-day business activities and make your life easier. This guide is designed to help you use some of the most popular features with your new Poly VVX 450 phone — right out of the box.

Soft Keys

The soft keys located underneath the phone screen perform the functions that appear directly above them on the display. Their functions are context sensitive, which means the function of the soft keys changes depending upon your current activity. For example, if you are conferencing, the soft keys display functions related to the conference function.

Line Keys

With the VVX 450, you have the ability to access up to twelve physical lines and up to 36 additional virtual keys. The line keys, located to the left and right of the phone screen, indicate the status of your lines and associated activity. The icon informs you when a line is idle, ringing, in use, on hold or disconnected altogether. Use the left and right navigation buttons to change virtual pages of line keys. (Note: the virtual pages don’t appear if an Expansion Module is attached.)

Navigation Keys

The Navigation keys allow you to scroll through the options and lists on the display keys by pressing left, right, up or down. To select an item, press the Select button (the button in the center of the navigation keys).

Answer a Call

To answer a call, simply pick up the handset or press the Answer soft key, Speakerphone key or Headset key.

Place a Call

To place a call, simply pick up the handset or press the New Call soft key, Speakerphone key or Headset key. Then dial the number.

Other Features

Set up Voicemail

• Either press the Messages key or Initiate a call.
• If calling, dial *62 or your extension.
• At the prompt, enter in a unique passcode, then press #.
• Re-enter your passcode, then press #.
• Follow instructions to record your name.
• Follow prompts to:
  • * Access voice mailbox
  • * Access greetings menu
  • * Change passcode
  • * Exit voice portal

Retrieve Voicemail Messages

• A blinking red “message waiting” indicator light notifies you when you have a new voicemail message.
• To check your voicemail, press the Messages key or initiate a call and dial *62 or your extension.
• Enter your voicemail passcode if prompted, then press #. (If you forgot your passcode, please contact your system administrator.)
• Follow the audio prompts.

Hold & Resume a Call

• To hold, press the Hold soft key.
• To resume, press the Resume soft key.

Access Call Lists

• Call History can be accessed using the Navigation keys.
• To see Recent calls including placed, received or missed calls (denoted by icon), press the down arrow key or press the Dir soft key and choose Recent Calls
• To dial a number, scroll to the desired number, then press the Dial soft key or the Select button.

Do Not Disturb

• To enable Do Not Disturb, press the DND soft key.
• To disable, press the DND soft key again.

Make a 3-way Call

After the first call is connected:

• Press the More soft key, then the Confrnc soft key. The active call will be placed on hold.
• Dial the new party.
• When the call connects, press the Confrnc soft key again to join the calls.

Transfer a Call

After the first call is connected:

• Press the Transfer hard key or soft key. (The active call will be placed on hold.)
• To transfer the call unannounced, press the Blind soft key. Dial the number and hit send. The call will transfer automatically.
• To speak to the transfer-to party first, Dial the number or extension and press Send. When the party answers, provide details about the transfer. Then press Transfer again to complete.
• To transfer the call directly to another user’s voicemail, during the transfer process, Dial *55 instead of the extension, then the extension, followed by #. A confirmation will announce the transfer is complete.

Call Forwarding

• Press the Forward soft key or the Home key.
• If using Home, press the down arrow on the Navigation keys until the Forward Menu option is selected. Press the Select navigation button.
• Use the up and down arrows on the Navigation keys to select your option.
  • * Call Forwarding Always
  • * Call Forwarding No Answer
  • * Call Forwarding Busy
• Enter destination number and press Enable soft key.
• To disable, follow the same steps and press Disable soft key.

Poly Edge E500 Overview Video

Phone Features Guide for Poly Edge E500

The HP-Poly® Edge E 500 Series is packed with many advanced features that will enhance your day-to-day business activities and make your life easier. This guide is designed to help you use some of the most popular features with your new HP-Poly® Edge E 500/550 phone -right out of the box.

Soft Keys

The soft keys located underneath the phone screen perform the functions that appear directly above them on the display. Their functions are context sensitive, which means the function of the soft keys changes depending upon your current activity. For example, if you are conferencing, the soft keys display functions related to the conference function.

Line Keys

With the Edge E500 series, you can access up to 12 physical line keys and up to 32 additional virtual keys. The line keys, located to the left of the phone screen, indicate the status of your lines and associated activity. The icon informs you when a line is idle, ringing, in use, on hold or disconnected altogether. Use the Pagination key to change virtual pages of line keys.

Navigation Keys

The Navigation keys allow you to scroll through the options and lists on the display keys by pressing left, right, up or down. To select an item, press the Select button (the button in the center of the navigation keys).

Answer a Call

To place a call, simply pick up the handset or press the New Call soft key, Speakerphone key or Headset key. Then dial the number.

Place a Call

To place a call, simply pick up the handset or press the Speakerphone key or Headset key, then dial the number. Calls can be placed by choosing a number from History or the Directory.

Other Features

Set up Voicemail

• Either press the Messages key or Initiate a call.
• If calling, dial *62 or your extension.
• At the prompt, enter in a unique passcode, then press #.
• Re-enter your passcode, then press #.
• Follow instructions to record your name.
• Follow prompts to:
  • * Access voice mailbox
  • * Access greetings menu
  • * Change passcode
  • * Exit voice portal

Retrieve Voicemail Messages

A flashing red light bar below the display notifies you when you have a new voicemail message.

• To check your voicemail, press the Messages key, or initiate a call and dial *62 or dial your extension.
• Enter your voicemail passcode if prompted, then press #. (If you forgot your passcode, please contact your system administrator.)
• Follow the audio prompts.

Hold & Resume a Call

• To hold, press the Hold soft key or Hold hard key.
• To resume, press the Resume hard or soft key.

Access Call Lists

• Call History can be accessed using the Navigation keys or by pressing Home and selecting Recent Calls.
• To see received calls, press the left navigation button.
• To see placed calls, press the right navigation button.
• To see missed calls, press the down navigation button.
• To dial a number, scroll to the desired number, then press the Dial soft key or the Select button.

Do Not Disturb

• To enable Do Not Disturb, press the DND soft key.
• To disable, press the DND soft key again.

Make a 3-way Call

After the first call is connected:

• Press the More soft key, then the Confrnc soft key. The active call will be placed on hold.
• Dial the new party.
• When the call connects, press the Confrnc soft key again to join the calls.

Transfer a Call

After the first call is connected:

• Press the Transfer hard key or soft key. (The active call will be placed on hold.)
• To transfer the call unannounced, press the Blind Transfer soft key first, then Dial the number extension and press Send. The transfer will complete.
• To speak to the transfer-to party first, Dial the number or extension and press Send. When the party answers, announce the transfer. Then press Transfer again to complete.

To transfer directly to voicemail.

• During the transfer process, Dial *55 instead of the extension
• Dial the extension, followed by #.
• A confirmation will announce the transfer is complete.

Call Forwarding

• Press the Forward soft key or the Home key.
• If using Home, press the down arrow on the Navigation keys until the Forward Menu option is selected. Press the Select navigation button.
• Use the up/down arrows on the navigation keys to select your option.
  • Call Forwarding Always.
  • Call Forwarding No Answer.
  • Call Forwarding Busy.
• Enter destination number and press Enable soft key.
• To disable, follow the same steps and press Disable.

Shortcuts:

Pick up handset and dial:

• *72 = Call Forwarding Always
• *90 = Call Forwarding Busy
• *92 = Call Forwarding No Answer

Enter destination number, then press #.

To deactivate, dial:

• *73 = Call Forwarding Always
• *91 = Call Forwarding Busy
• *93 = Call Forwarding No Answer

Feature Codes

• *72 Call Forwarding Always Activation
• *73 Call Forwarding Always Deactivation
• *90 Call Forwarding Busy Activation
• *91 Call Forwarding Busy Deactivation
• *92 Call Forwarding No Answer Activation
• *93 Call Forwarding No Answer
• Deactivation *44 Call Recording (if enabled)
• *67 Calling Line ID Delivery Blocking per
• Call *65 Calling Line ID Delivery per Call
• *68 Call Park
• *88 Call Park Retrieve
• *98 Call Pickup
• *11 Call Retrieve
• *69 Call Return
• *70 Cancel Call Waiting
• *99 Clear Voice Message Waiting Indicator
• *55 Direct Voicemail Transfer
• *78 Do Not Disturb Activation
• *79 Do Not Disturb Deactivation
• *62 Voice Portal Access
• *66 Last Number Redial

Note: Some of these codes may not be available to all users. See your group admin to add features.