ACP FAQ's

Eligible households may obtain broadband service supported by the Affordable Connectivity Program from any participating provider, and a participating household may transfer their ACP benefit to another provider at any time without experiencing early termination penalties.

Peoples’ customer service representatives must perform an address lookup for your specific address to determine what broadband service options are available to your premises. All services are subject to availability.

A household is eligible if one member of the household:

• Qualifies for the federal Lifeline program, including those who receive benefits from:
  • Medicaid
  • SNAP
  • SSI
  • FPHA
  • Veterans Pension and Survivors Benefit
• Receives benefits under the federal free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision schools in the 2019 to 2020, 2020 to 2021, or 2021 to 2022 school year
• Received a Federal Pell Grant in the current award year
• Receives Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) benefits
• The household has a total income at or below 200% of the Federal Poverty Guidelines

• This new benefit provides a discount of up to $30 per month on broadband services or up to $75 per month on broadband services for households living on Tribal lands
• A 1-time discount of up to $100 for a laptop, desktop computer, or tablet purchased through a participating provider (Peoples does not offer these devices)
• Only 1 monthly service discount and 1 device discount is allowed per household

The Affordable Connectivity Program is a Federal Communications Commission program that helps low-income families and households struggling to afford internet service.