BizConnect FAQs

• Go to Networks, tap the Primary network, and tap Edit
• • Enter a Network Name (SSID) and Wi-Fi Password and select a Security Type
  • Tap Save

• Go to Networks, tap the Staff network, and tap Edit.
  • Choose the Network Configuration:
    • Shared Password: all employees connect to the network using the same password, individual Staff profiles are not available
      • Enter a Network Name (SSID) and Wi-Fi Password and select a Security Type
    • Individual Passwords: create individual Staff profiles with unique auto-generated passwords, connect devices are associated with a specific profile
      • Enter a Network Name (SSID)
  • Tap Save
• Tap Network Access Hours
  • Tap the Network Hours dropdown, and select a schedule:
    • Always On: network is always available
    • Every Day: network is available for the same hours every day
    • Custom: network availability can be customized with a variety of time periods throughout the week
  • Tap Save

• Add a Profile
  • Go to Staff and tap the + button
  • Enter the employee’s name and email address
  • Select a Device Registration type
    • High Trust: employee can connect any device
    • High Control: devices require approval through CommandWorx, limited to 3 devices
• Delete a Profile
  • Go to Staff, tap a Staff Profile, and tap Edit
  • Tap Delete Staff and confirm deletion

• Go to Devices or Staff, tap a Device or Staff profile
• Tap the Internet Access toggle to disable or enable access

• Go to Networks, tap the Point-of-Sale network, and tap Edit
  • Tap to enable Wired and/or Wireless Network Access
    • When Wired Network Access is enabled, both Primary and Point-of-Sale wired devices will require manual approval when first connected
  • Enter a Network Name (SSID) and Wi-Fi Password and select a Security Type
  • Tap to enable or disable the following options:
    • Broadcast SSID: allows devices to discover the Wi-Fi network
    • Intra-Isolation: prevents devices on the Point-of-Sale network from connecting to each other. Only enable if all devices connect to the Internet independently and don't communicate with other devices on the network.
    • Inter-Isolation: prevents devices on the Point-of-Sale network from seeing or being seen by devices on other networks, cannot be disabled
  • Tap Save

• Go to Networks, tap the Customer Portal network, and tap the toggle to Enable Customer Portal
• Tap Page Content
  • Enter a Network Name (SSID)
  • Enter a Page Heading
  • Tap Upload and select a Cover Photo
  • Select the Login Requirements
    • Email, First Name, Last Name: collect personal information for marketing purposes
    • None: will not collect personal information
  • Tap the Anti-spam Consent toggle to enable or disable marketing communications opt-in
    • When enabled, tap the Anti-spam Consent dropdown to select the Anti-spam Consent type
    • Enter the Anti-spam Consent webpage URL or plain text
    • Please check if Anti-spam Consent is legally required in your locality
  • Tap the Terms of Service dropdown to select the Terms of Service type
  • Enter the Terms of Service webpage URL or plain text
  • Enter Button Text
  • Tap Save
• Tap Branding
  • Tap Upload to select a Logo image
  • Enter a Background Color hex code or tap the color block and select a color
  • Enter a Font Color hex code or tap the color block and select a color
  • Enter a Primary Button Color hex code or tap the color block and select a color
  • Enter a Button Font Color hex code of tap the color block and select a color
  • Tap Save
• Tap Network Access Hours
  • Tap the Network Access Hours dropdown, and select a schedule:
    • Always On: network is always available
    • Every Day: network is available for the same hours every day
    • Custom: network availability can be customized with a variety of time periods throughout the week
    • Tap Save
• Tap Customer Portal Visitors
  • To adjust the Login Retention period:
    • Tap Edit
    • Tap the Login Retention dropdown and select a retention period
    • Tap Save
  • To receive a list of customers who accessed the Customer Portal
    • Tap Email Customer List File

What are the Customer Portal Terms of Service for?

• Creating Terms of Service helps protect your business from legal liability by outlining acceptable and unacceptable use of your Wi-Fi
• Customers will be required to accept your Terms of Service

What is the Retention Period in the Customer Portal?

• The period of time that a user can connect to the Customer Portal without re-entering their information

What does the Security Type (WPA) setting mean?

• WPA (Wi-Fi Protected Access) is an encryption protocol for Wi-Fi network security
• It is recommended to use the most recent version of WPA that is supported by connected devices

  • WPA2 was ratified in 2004 and will be supported by nearly all devices
  • WPA3 was ratified in 2018 and will be supported by modern devices

How do I edit Network Name (SSID) or Wi-Fi Password?

• Go to Networks, tap the Network you want to modify, and tap Edit
• Change the Network Name and/or Wi-Fi Password
• Tap Save